Frequently asked questions

Ans: Yes, medicines are generally considered safe for consumption in recommended therapeutic doses.

Ans: You can get Schwabe’s medicines at all leading homoeopathic counters. You can also purchase them online either through the website or through Schwabe’s APP on your Andoriod Phone.

Ans: If you miss a dose, don’t repeat or increase the dose, just take it normally on the next dosage time.

Ans: Mother Tinctures are drug alcoholic extract generally having 1 gram in 10ml of the tincture from the herbs, animal or mineral sources as per pharmacopoeia fixed formulations.Dilutions are single remedies used in classical homoeopathy. Dilutions are potentised preparations prepared from Mother Tinctures.

Ans. For our Webusers, homoeopathic medicines are categorized under the headings like Digestive, Cough etc.Once the category is opened, it shows the Product with the Description.

Ans. Yes, but the dosage needs to be altered as per the age, if the indicated problem is same.

Ans. Biochemics or Schussler’s salts are the 12 tissue salts which are used in multiple problems and helps to strengthen the various body systems and organs.Their combinations specific to different diseases are also available.

We are sorry that at present we sell only in India.Alternately, you may place the order providing your relatives/friends address as shipping address within India, which can be forwarded to you by them. Please note that all the shipping and forwarding formalities should be done by the customer. Customers are advised to go through the checklist and necessary requirements with courier, customs, etc. before placing the order. Schwabe is not liable for any issues related to that. Goods once sold will not be taken back in case of difficulties arising from such issues.

Schwabe India has recently started exporting to Bangladesh.The details of the export list can be obtained from the link below

https://www.schwabeindia.com/export-to-bangladesh/

Go to My Account > Order History and Details > Status. You can track your order here.

You have to call the customer care in order to know the status of the refund.

You can place the order via the following payment modes

NET Banking

Credit/Debit Card

Schwabe Wallet

Paytm

Mobikwik

Paypal

In case of failure of payment, go to My Account> Order History. Check the status of the order. In case the order is not placed, you can reorder from there.

If the amount is deducted and Order not generated, then you can call the Customer care Customer Care Number : 0120-4016500 ( Mon-Fri 9:30 AM – 5:30 PM). and give the details about the transaction reference number .The order can be created manually .Otherwise the money will be refunded back in 5-7 working days.

No. You can place orders only online.

Schwabe Wallet is a virtual wallet to store Schwabe points. Each Schwabe cash point is equal to Rs 1. It can be redeemed only on purchase of medicines via Schwabe and cannot be transferred to someone else.

In order to check the Schwabe Wallet Balance, Go to My Account > Schwabe Wallet. The balance will be reflected on the screen.

You can redeem the wallet money while placing the order. Put all the items in your cart. In order to redeem your wallet money, click on the wallet option while making the payment. You can use the wallet money upto maximum 10% of the order value and pay the remaining amount through other payment mode.

You will get an email and SMS confirmation after successfully placing the order. You can also visit My Account > Order History and Details.

Yes, you can only use wallet balance up to 10% of the cart value.

The delivery for orders above Rs 250 is free. However, orders with amount lower than Rs 250 will be charged Rs 40 per order.

No. You can however earn balance via the following methods

Loyalty Points

SIgn up Offer

Vouchers

Referral Program

Refund /Return

The refund will be initiated in 5-7 working days directly in the bank account.

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